In a significant move, DraftKings has agreed to refund over $3 million to more than 7,000 Connecticut customers after accusations of misleading advertising practices. The issue revolves around casino bonus offers that lacked clear disclosures regarding wagering requirements, a violation of state laws.
The settlement includes:
- A $3M refund to affected customers from October 2021 to January 2023.
- $50,000 contribution toward consumer education and complaint resolution.
- DraftKings has voluntarily adopted new marketing standards, employee training, and formal compliance reporting through 2031.
While DraftKings denied the allegations, the company has taken proactive steps to comply with Connecticut’s laws and protect consumers moving forward. The settlement also mandates that no bonuses will be advertised as “free” without clear terms.For operators, this case highlights the importance of transparency, clarity in advertising, and customer protection elements that are crucial for maintaining trust in the competitive iGaming market.
