Player Protection Goes Global: EPIC Global Solutions Appoints Chetan Pandya as Managing Director
EPIC Global Solutions has appointed Chetan Pandya as managing director, marking a move to capture a larger share of the emerging outsourced player protection and compliance market.
Pandya joins from DAZN, bringing experience from a global, rights-driven business operating across regulated and emerging markets. The hire underscores EPIC’s intent to professionalise and scale its commercial operations as demand for safer gambling infrastructure accelerates.
Compliance spend shifts from cost centre to strategic function
The appointment comes as operators face tightening regulatory expectations across North America and Europe, where player protection is moving beyond policy into measurable, auditable delivery. This shift is actively reshaping procurement strategy, with operators increasingly turning to third-party specialists for training, education and intervention delivery. At the same time, there is growing demand for evidence-based programmes that can withstand regulatory scrutiny, alongside a more direct linkage between safer gambling performance and licence retention risk.
EPIC has positioned itself within this transition through its lived-experience-led training and consultancy model. However, the commercial challenge now lies in evolving from advisory engagements into scalable, repeatable service contracts that can operate across multiple jurisdictions.
Why this hire matters
Pandya’s background in a high-growth media environment signals a clear pivot toward commercial scaling, deeper partnership integration, and digital delivery. The emphasis is on standardising services across markets, embedding more closely with operators and sports bodies, and transitioning from workshop-led engagement to tech-enabled productisation.
This evolution is critical as safer gambling services shift from bespoke consulting into contracted, multi-market delivery frameworks, where consistency, reporting capability and scalability are increasingly non-negotiable.
North America remains the key battleground
EPIC’s continued focus on North America reflects where regulatory pressure and commercial opportunity are most closely aligned. As more US states formalise responsible gambling requirements, operators are under increasing pressure to implement structured and auditable programmes rather than reactive measures.
This dynamic is creating a defined revenue pathway for suppliers capable of delivering consistent outcomes across jurisdictions, aligning reporting with regulatory frameworks, and integrating directly into operator compliance systems.
Competitive context
The safer gambling services segment is becoming more competitive, with consultancies, data providers and in-house operator teams all competing for budget allocation. While EPIC’s differentiation – combining lived experience with structured education – has gained traction, scaling that model without eroding credibility remains the central execution risk.
Pandya’s appointment signals a shift toward greater operational maturity, positioning the company to compete for larger, multi-market contracts in a space that is rapidly professionalising and moving toward outsourced compliance infrastructure.
Source: EPIC Global Solutions
